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- Northwest IndianaI had to put my dog of 12 years down. It was the hardest thing in world for me to do They did excellent service for me and my family the paw print was beautiful. The ashes came back to me the very next day. I would give them 5 stars if I could.
- Cincinnati/Dayton, OHWe've had to say good-bye to 7 of our 4-legged children so far. Our vet used another pet cremation service for the first 5 of those. When they recently made the switch to Faithful Companion we were simply amazed at the drastic improvement in the quality of this service. With the prior company it took weeks or months to receive their ashes, but for our last two kids their earthly remains were brought back to our home the same day or the next! The entire experience with Faithful Companion and the materials used are of very high quality and we could not be more pleased. We would recommend Faithful Companion to anyone without the slightest hesitation. It is very pleasing to see a company that actual does what they say they are going to do and at such a high level of quality and customer focus. Thank you SO much for what you do!!!
- Cincinnati/Dayton, OHThe staff was so professional during my time of distress and heartache. My boy Mittens was my child, and the staff made sure I was comfortable. They handled my boy with extreme care and I couldn't be happier. I will definitely tell everyone about this company and will be using their services for now on.
- Troy, MIMy best friend left me which broke my heart. She was the sweetest, her death has left a deep hole in my heart. I received her urn and was so touched how well put together she came. How thoughtful the company was to add all the little things! I can’t thank them enough for the thought and care they showed for my little one!
- Northwest IndianaLCoyne Veterinary Center in Crown Point has a business partnership with Faithful Companion Pet Cremation Services of NWI and walks you through the available options. - I selected to have the girls returned directly to my home (anticipating they would be delivered by mail). - The girls were actually ready on Friday but I missed the call & voicemail. - I received the call on Saturday from a young man who met me at the house to deliver the girls IN PERSON. - He was so compassionate and when I expressed my surprise for the in person delivery he responded “Our job is to make things as easy as possible for you during this difficult time.” “Our phone number is on the receipt and if you have any questions or are in need of any other services from us, please don’t hesitate to cal.” - Amazing service. - High praise and recommendation.
- Troy, MII recently had one of my guinea pigs (Luna) pass away and though it was a hard time I felt so cared for when I was going through the process of her funeral. Jack Johnson was the one who we worked most directly with us and he was so amazing, he made sure to see if we needed anything and how he can help make us most comfortable. If I ever need their services again I will 100% use them because of the way they treaded our fur baby and us. They make sure everything is perfect for your fur baby in such an awful time.
- Troy, MIThis is THE BEST company! They were so very helpful. Be lost our sweet yorkie Lizzie. She was 13 years old and a part of our family. The company was able to schedule a pickup that day. The gentleman was amazing. Cyril was his name. He was patient, nice, and very helpful. My 7 year old was having a really hard time with the loss. He politely suggested she right a note for Lizzie on the box. That helped her so much. We really really appreciated that. After the process was completed they came and delivered (in person) her paw print, which was beautifully made. This company has, bar far the best customer service, I have ever experienced. I would absolutely recommend the company.
- Cleveland, OHthank you for the kindness in this difficult time. My little girl, Angel, passed a few days ago, unexpectedly. She was a rescue, found paralyzed and unwanted. I not only wanted her, I cherished her; FC honored her life and her bravery. There is no good time to lose your friend, and the grief is great. FC helped at least to remove some of the anxiety. I have her home with me now and am grateful for the kindness and compassion of your staff.
- Cleveland, OHOur best friend had to be euthanized yesterday. What I didn't expect was logistical mistakes on the part of FC. This was not the experience we needed during this difficult time. I was told over the phone that we could elect to have our pet's remains delivered to us directly, or to the clinic. After consulting with my spouse, I called the office back around 9:15 A.M.; indicating our preference for a clinic drop off so we could avoid a 'window' of time and the stress that comes with waiting on someone. The staff made it clear during our conversation that the remains would be delivered today, and that their window of delivery times is normally 12pm-4pm. We never received a call though, and after waiting until almost 5:30 P.M., I called back inquiring about the status. I was then told that there must have been a mistake and that the instructions they had on file were contrary to what we requested and that now the delivery would be delayed. This has taken an almost unbearable experience and somehow made it even worse.
- Northwest IndianaMy 17 year old dog crossed over the rainbow bridge. Everyone at Faithful Companion was so kind and patient and compassionate and professional. Your company helped make a heartbreaking time for me more easy to get through. Your kindness is appreciated. P.S. I have posted on the "Park Forest Residents and Stakeholders" FB page and recommended you. I provided your phone number and website link. I hope that generates some business down the road. Thank you all so very much! Pamela Moore, 7/6/2023