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- Royal Oak, MIWith tears still in my eyes, we’re writing this to say “Thank You” for the compassion and caring your team showed during this difficult time, losing our beloved Kodiak. Losing him has been so devastating, but we cannot explain how much weight was taken off our shoulders, by how well he was taken care of and brought back home to us in 24 hours. His paw print is so perfect and gives us great comfort knowing he is still with us. Your Customer Service Representative Chris Toepp, offered his heartfelt condolences in such a loving and sympathetic manner. We appreciated him allowing us the time and space we needed to say our good byes. Kodiak has crossed the “Rainbow Bridge” and is now harassing and playing like old times with his mom, Jazmine. They will forever be in our hearts.
- Royal Oak, MIWhen are pet died September 1st 2018 we called and they came out within a couple hours and they treat us with respect and I pet that passed away respect also thank you so much
- Northwest IndianaI want to thank everyone for the help I called right before 8pm because my tanker man lost his fight and place that was planned told me to wait til Tuesday morning and he passed away on Saturday. The nice lady I talked to called the worker because he left already he turned around and waiting 25 mins for us to get there with my tanker man everything was perfect from call drop off and pick up I got his last paw print that I wasn’t sure they did and that’s all my oldest asked for with his ashes because she was one month old when he came home. Everything was amazing to how caring you all were when I came in a mess and couldn’t stop crying. Til when I picked him up and was still crying the nice card and rainbow bridge saying. My oldest stays by his ashes a lot and holds his print at her heart. I will be bring back his box to have it engraved on. I ordered necklaces for my three kids because they said they always want him by there hearts. THANKS FOR EVERYTHING YOU GUYS ARE AMAZING PEOPLE.
- Royal Oak, MII just wanted to say how WONDERFUL, your services are. I lost my dog, Lindy Hop on Tuesday, and was referred to you by a friend. You ENTIER staff, from the first phone call to the delivery of her ashes were INCREDIBLY compassioned! Thank you for your kindness during this difficult time. I was so overwhelmed by the passing of my sweet 16 year old girl. You really understand that pets ARE family!
- Cincinnati/Dayton, OHI just want to sincerely thank you guys for always being prompt, professional, and courteous during what is otherwise an unbearably painful process. Your company has cremated two of my beloved dogs since March 2018, and on both occasions I’ve been overwhelmed and sick with grief. The staff that have come to collect my dogs, as well as the drivers who have returned the urns to me the next day, have been kind and understanding, and the urns themselves are beautiful. Thank you so much ❤️
- Cincinnati/Dayton, OHToday my husband and I took our beloved pet dog of 13 years to be cremated here after her passing Saturday night. The staff were warm, friendly, helpful and empathetic. They made the process smooth and nagivable at this difficult time. They were willing to answer all our questions and had a comfortable facility for coping with our loss. We will always remember and appreciate their support!
- Northwest IndianaOur 14 year family member Ruby passed away 2 months ago and it has left a major void in all of our lives. We saw her starting to struggle with her health and knew she was nearing the end. We took her to the veterinarian just to see if there was anything else we could do to help her but we were left with the inevitable choice. After Ruby passed Tom Groen arranged for her pickup, within 2 hours, and was able to return Ruby back to us by the next day. We cannot begin to describe our gratitude to Tom and everyone at Faithful Companion services. What you provide to grieving families is an invaluable service that we will never forget.
- Charlotte, NCWe've never been through this before as a family so we didn't know what to expect. Our Sally was returned to us less than 24 hours later, personally delivered by a staff member who called ahead to say he was coming. She is in a beautiful carved box with her name on it and the date of her passing. They also included information on pet loss support groups in our area and other ways that we can memorialize our Sally. We have six other fur babies so, when the time comes, we will absolutely use Faithful Companion again. Highly recommend.
- Charlotte, NCI wanted to share an "insiders point of view" on Faithful Companion. I work at a Veterinary Hospital, we were previously using a different cremation company. Once our hospital switched to Faithful Companion, it was like night and day! Their representatives are always extremely kind, caring, and treat every pet as if it was their own being taken in. The urns, paw print, etc, that they offer are amazing. But in my honest opinion, what makes Faithful Companion shine is how they have your pet returned home to you within 1-2 days, which helps with the grieving process extremely! They also have a system in place so you KNOW its your pet being returned to you, and if you chose not to have the remains they take them to a special memorial garden where you can visit anytime you want to. Our hospital will NEVER be switching to another cremation company after seeing how wonderful these guys are from how well they handle this business!!
- Royal Oak, MIThank you for the kindness and care you provided during a difficult time with the loss of our boy Watson. Faithful Companion did everything right!