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- Royal Oak, MII screwed up but it didn't matter. When I took my beloved dog Sadie to VCA Hospital, I cried and cried because I knew she was going to Heaven that day. I failed to fill out the form correctly to get her urn engraved. Your team was more than understanding and eager to help. I can't drive because I'm sick. Your team was more than understanding and did all the driving for me. People sometimes looked at me funny because I treated her like a little person. Some people may think it's weird that I'm still grieving after a couple days. However, your team made me feel like it's okay to miss my "lil girl" that much. Thank you for treating Sadie with such care and dignity. If you ever need a song or background music to promote your business, I will do it for free. All you have to do is call and I'll be there for you just like you were there for me. Stephen Kowalski
- Clifton, NJThank you Faithful Companion in Clifton, NJ. We lost our beloved Golden Retriever Molly after 11 years. She died unexpectedly in her sleep and we were devastated. I spoke to Paul on the phone and he was kind and compassionate assuring us that Molly would receive the dignified cremation that she deserved. They picked Molly up on a Sunday afternoon within an hour of being contacted and her ashes were ready for us the next day. Molly was returned to us in a beautiful wooden box engraved with her name along with a lovely card and The Rainbow Bridge poem. Thank you Faithful Companion for helping us bring our Molly home with the respect and compassion she deserved!
- Royal Oak, MIThank you to Faithful Companion's in Royal Oak. I really appreciated the services we received. My father and I took Smokey up there around 10am. Both of us we're really upset. I can't remember the guys name that helped us, (i was to upset) but he was very friendly and compassionate.He explained how they give them each a ID number, so the ashes go to the right family. Then they return the ID tag with the ashes. He put Smokey in a little casket with her name on it. He even gave us some time to say our final goodbyes to our beloved Smokey. About 130pm we received a call from Faithful Companions, letting us know Smokey was done and asked if we would be at home in 15 minutes, so they can return the ashes. A friendly guy returned Smokey to us (in less than 15 minutes) and he was also very friendly. He gave us her remains, with a sympathy card. Thank you Faithful Companion.
- Clifton, NJI just want to let anyone who has had the unfortunate experience of recently losing a pet know that at Faithful Companion they take great pride in making sure the customer is completely satisfied and are very caring and compassionate to their clients and their deceased pets. This summer of 2014 we had lost three male ferrets over the course of six weeks. I had phoned other pet cremation companies only to be told it would cost several hundred dollars by some unpleasant employees and then I came across Faithful Companion. From the moment I spoke to Paul and staff we were treated with kindness and genuine sincerity. They did an amazing job of putting our fears to rest and were total professionals through the whole experience. I would recommend anyone to Faithful Companion as we were truly satisfied and impressed with the way they run their business. They are polite, dignified and completely compassionate through the entire process. I can say that I'm grateful I came across their website. Not only were our boys cremated and put into beautiful personalized engraved wooden urns, they also included a card of condolence, a lovely rainbow bridge bookmark and, a certificate of death and cremation which was all presented to us in a lovely gift bag. We couldn't have been more impressed with the way they we and our cremated pets were treated. The facility is completely immaculate and they also show you the inside of the incinerator/crematorium to reveal there is no other previous pet remains. They also give you the option of several different urns and have a room where you can view the process of cremation if you would like. Overall I have to give them a double thumbs up and an A+ for the amazing job they performed for us three times within six weeks. Also I have to add that their pricing is the best in NJ. We will only use Faithful Companion from now on and have recommended them to all of our family and friends with pets. Keep up the good work Paul and the rest of the F.C. staff. Job well done. You guys are angels and its clear you take great pride in your family business. Thanks again. Johnny and Jeff.
- Clifton, NJI would like to say I was happy with the service I received at Faithful Companion its service was outstanding and convenient. I would only ask a little more time be spent on compassion from the time I called I sensed this was about money I was immediately asked how I was going to pay and I said is it ok that I pay when I arrive then I was asked for my credit card over the phone.. Kathy
- Royal Oak, MIOn Monday, July 28, 2014, I toured the Faithful Companion facility to see where my beloved German shepherd, Sieglinde, spent her last moments on earth, (7-23-14). Thank you to Eric for your kindness and compassion.
- Northwest IndianaThe first time I dealt with Faithful Companion was about four years ago. After the sudden onset of a severe illness, I had to put a beloved childhood cat to sleep. I had recently just left the veterinary field, so I knew how most pet cremation companies handled people's deceased pets- while sparing the details, I will just say that it was unsettling and saddening even for someone who has become accustomed to seeing sick and dying pets on a regular basis. That said, I had just assumed that it was a necessary evil at the time, as most town and state laws forbid burying a pet due to environmental concerns, and I didn't know that there were any other options. However, I had followed the vet that I used to work for to his new clinic as a client, and they dealt with Faithful Companion, who I had never heard of at the time. I was immediately surprised at how highly my vet and the staff recommended them, but I was still surprised when, upon having performed the cremation for my well-loved kitty, Tom (the owner) called me to give me his condolences. That alone just simply does not happen in the pet cremation business to the best of my knowledge. He was kind, compassionate, and professional, and it was so nice to know that my pet had been treated with the love and respect I felt that she deserved. As of this present writing, I have just lost two more pets, both rats, who were just as close to me as any of the pets I have ever had the good fortune to love and to have been loved by. They were sweet and smart and always made me laugh and I miss them terribly. It was especially hard to say goodbye to them because rats have such short life spans, and once the younger, more sprightly rat, Badger, passed away from an abdominal tumor (which grew so fast, my boyfriend and I didn't even know it was there until it was too late), the older one, Molly, simply lost her will to live and her health declined rapidly. In both cases, Tom was again amazingly kind, compassionate, and professional. My rats saw a different vet than my regular vet for my cats (as rats are considered exotic pets), and unfortunately, they do not currently do business with Faithful Companion. The initial price I was quoted for cremation services through my exotic vet (and subsequently, several other pet cremation companies as I called around to compare) was completely out of my price range, but Tom gave my boyfriend and I a price that I feel was more than fair and was bordering on charity. We visited his facility in Cedar Lake for both rats, and it was nice to be able to see the process through myself. His facility is clean, well-maintained, and has memorials to the pets that other clients have loved and lost throughout the years. A book of cards, letters, and various means of showing gratitude are proudly and prominently displayed on a table which clients are welcome to look through, and it reminds you that you are not alone in your loss. We elected to wait both times for the cremation to be performed rather than to make Tom drive all the way to deliver their remains to us in Schererville, and he or his nephew (who works for him at the facility) stayed with us the entire time and shared our stories about our girls, asked us questions about their quirks and behavior, and were entirely empathetic. Most people are, at best, clueless, about why one would choose a rat as a pet, and at worst, judgmental, but neither Tom nor his staff was anything like that. Simply put, they understand the bond between a pet and an owner, and they understand the sense of loss one feels when saying goodbye to a friend- furry or otherwise. I am so very grateful to them for all that they have done for us. They are truly the only company out there that will handle your pet with the love and respect that their owners would.
- Northwest IndianaI am very happy to know that there is a service that takes so much pride in this matter. It was one of the hardest decisions to put down my best friend Majic. The vet that got to know Majic so well could not speak highly enough about Faithful Companions. Even though we did not visit the facility we could tell the care and compassion they have when they brought Majic back home. They do such a wonderful job, from the paw print, to a lock of hair, to the story card. Thank you so much for your service.
- Clifton, NJI knew from the first phone call to Paul that I had made the right decision to have my polydactal kitty "Tootsie" cared for by Faithful Companion. The company was highly recommended by my vet after the sudden passing of Tootsie. They picked her up at the vet and I picked her ashes up the next day. I stressed to Paul that I wanted the imprint of her front paw made, and he was happy to do it. Tootsie was a special cat with 8 claws on each front paw. That was so much a part of who she was. "My mitten kitten". I would highly recommend Faithful Companion to anyone who wants their pet taken care of with the utmost respect and compassion.
- Royal Oak, MIFaithful Companion provided wonderful service during my time of need. The painful process was certainly eased due to the level of professionalism and compassion offered. They were very accommodating, and even let my other dog say goodbye one more time before cremation. Thank you so much. The clay paw print that was made has been a source of comfort.